DEV Warranty and Premium Services
Security at its Best - All Inclusive
- 37 Months Warranty for all Broadcast and Satellite Communications products and MODULO HFC
- Direct Access to Technical Support
- Guaranteed Service Levels
- 3h Reaction Time*
- Start of Fault Analysis within 24h*
- Free Shipping of Equipment for Repair back and forth
- Free of Charge
TripleC +12 Months
- Optional extension of TripleC Protection
- Warranty continues for another 12 months, up to ten years
- On top of Triple C Protection
- Free replacement unit in advance
- Free firmware updates
- Start of Fault Analysis within 8h*
* Working days, Monday - Friday 8:00am - 6:00pm CET
Your Path to High Availability
Availability and reliability of your RF equipment is crucial for your business. We at DEV feel responsible for the success of your project also AFTER having chosen DEV equipment for the optical or electrical transmission of your RF signals.
That’s why DEV offers a security package for all our high quality and high availability products that is unrivalled in the market and far above standards.
For all kinds of issues – during installation or later – the qualified technical DEV staff will support you with the best and fastest solution.
For more than three years you benefit from our outstanding services free of charge.
DEV TripleC Protection
TripleC stands for Competent and Complete Care for your RF signals. This security package is included as standard for all new DEV products.
TripleC Protection contains a warranty period of 37 months for all DEV systems and in case of failure free shipping of the equipment to and from the factory.
TripleC Protection also gives you direct access to our technical experts and guaranteed service levels with defined reaction times for support and fault analysis.
Watch for the TripleC Protection Sign – you should not settle for anything less!
DEV TripleC +12 Months
Optional extension of TripleC Protection after 37 months by another 12 months. Can be ordered up to 7 times.
Services that Fit Your Needs
For installation or set-up, upgrades or repair: You can further increase your security, tailored to your individual needs.
DEV Premium Service
For high-availability applications, the optional DEV Premium Service gives you full protection – for contract periods from one up to 10 years dependent on the duration of DEV TripleC Protection. It offers free replacement unit in case of a failure, free firmware updates and guaranteed start of fault analysis in less than eight hours.
DEV Premium Service can be ordered for all devices – even after delivery of the equipment. In case of already delivered equipment the Premium Service becomes effective 4 weeks after the order date of the service. Premium Service requires DEV TripleC.